Volunteers help patients with Moorfields appointments

As well as helping to book appointments, the team of volunteers will be on hand to listen to people’s concerns and help them to feel safe should they need to visit the hospital for treatment.

Since the onset of the Covid-19 pandemic, Moorfields has introduced a number of important safety measures including symptom checks, face masks, increased provision for hand hygiene, one way systems, Perspex screens, enhanced cleaning and social distancing. Our volunteers will be able to help explain these new safety measures, as well as guiding patients directly when they visit for their appointments.

Tracy Luckett, director of nursing and allied health professionals for Moorfields Eye Hospital, explains: “This is an important step forward in helping to make sure our patients feel safe and comfortable when they visit us for treatment. We understand that coming into hospital in these difficult times can sometimes feel daunting, which is why it is so important to have our Friends of Moorfields volunteers. As well as helping to provide reassurance before an appointment, our volunteers will also be on hand to provide the important support our patients need when they visit us.”

If you would like to know more about the wide range of ways in which volunteers help Moorfields or are keen to support us yourself, please contact Friends of Moorfields through the form on the Friends website.

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