Accident & Emergency

Our A&E is for urgent, sight-threatening problems and eye treatment

Our A&E is for urgent, sight-threatening problems and eye treatment

Moorfields Direct020 7566 2345

For A&E queries out of hours (switchboard)020 7253 3411

A&E department
Moorfields Eye Hospital
162 City Road
London
EC1V 2PD

Emergency care during the COVID-19 crisis

If you have an eye emergency but are concerned about travelling in, you can speak to one of our clinicians via our online A&E service, Attend Anywhere.

Moorfields A&E Attend Anywhere service is for existing Moorfields patients and those who live locally to Moorfields Eye Hospital in London who have a potentially life or sight threatening problem.

The service is not for general advice on minor conditions or to discuss use of medications or up coming appointments. Please read the following before you log on to use the service, as this will help us and you save time in getting the correct care.

  • If you are under the care of another eye hospital, you must contact them for advice first. If you live closer to another eye unit, we will redirect you there.
  • Even if you have been advised to call us by your GP or 111, you may not be seen if you do not fulfil the above criteria and your condition is not an emergency. ​
  • If you are non NHS eligible or live outside the UK, we are unable to help you. 
  • Attend Anywhere is not an examination. It's a chance for you to speak to a Moorfields clinician to discuss whether you need to attend eye casualty. 
  • Please inform the doctor if you are unwell, or have had any contact with anyone with Corona-virus, and this will help them direct you to the safest service.
  • This is not an emergency service. If you are in danger and require urgent help, dial 999. ​

Please note, this service does not replace a full ophthalmic examination. Instead, it is aimed to help the doctor decide the safest action for you. Some patients may be asked to come to hospital for a further examination, whilst others can be managed locally.

Waiting times

We attempt to answer all calls within 30 minutes. At busy times and at weekends the wait can be up to two hours. Please bear with us, we will get to you as soon as we can. If you need general advice, you can also try our nurse-led line on 0207 566 2345, 9am-5pm Monday to Friday and 9am-5pm on Saturdays.

How to attend the emergency care video consultation triage:

  1. The video consultations will be held between 9am and 5pm Monday to Friday (except Bank Holidays) and between 10am and 4pm on Saturdays and Sundays.
  2. Click the 'City Road - A&E Virtual Registration' link below.
  3. You will be taken through a series of steps to ensure that your equipment is set up properly.
  4. Enter name, date of birth and phone number when prompted. You will be asked to accept the terms and conditions of using the service*.
  5. A member of reception staff will register you before admitting you into the waiting room. 
  6. Once in the waiting room, you will see yourself on the video and hear music. The waiting room is private and you will not see other patients.
  7. When the consultation is ready to begin, your image will shrink and move to the corner of the screen and you will see your clinician.

City Road - A&E Virtual Registration

Please note this service is NOT available between 12.30pm and 1.30pm.

*This information is not stored beyond the length of the video consultation. 

What this service does

Moorfields accident and emergency (A&E) service can be found at Moorfields Eye Hospital in City Road.

Our A&E team offers emergency treatment for urgent, sight-threatening problems only.

On arrival you will be assessed by a medical professional, who will determine how serious your condition is and prioritise you accordingly.

Sometimes we will treat your condition straight away, but sometimes we might decide to refer you to one of our more specialist services for further tests and treatment, or refer you to your general practitioner or optometrist.

Moorfields A&E department is open 24 hours a day, seven days a week. We are based in Moorfields Eye Hospital, City Road 162 City Road, London, EC1V 2PD.

Please note that we are not a general A&E and can only help with urgent, sight-threatening eye conditions.

Services offered by Moorfields A&E

We are a specialist accident and emergency (A&E) department and we aim to provide a first class service to people who have eye emergencies such as pain or vision loss. 

When you visit us  you will be assessed by an experienced medical professional, and if you have an emergency eye problem that means you need to be seen today, you will be booked into A&E. 

  • This department is for people with eye emergencies only.
  • A&E is not for second opinions, repeat prescriptions or non-urgent problems such as dry eyes, itchy eyes, hay fever and cataracts.
  • If you need a repeat prescription please see your GP. We are unable to issue repeat prescriptions in A&E.
  • A&E is not a “walk in” clinic and you will be asked to see your optician or GP if you do not have an emergency.
  • The trust operates a zero tolerance policy in regards to abusive and aggressive behaviour towards our staff.