Patient medicines

On this page, you will find information on patient eye care medications, including useful advice on how to put in your eye drops, and where to go to get your medications.

Update on medication shortages: November 2023

There are currently UK-wide shortages of some eye medications.

Our pharmacy team is receiving an increased number of calls and emails from patients as a result of these shortages, which we are unable to respond to. Please speak to your local pharmacy for advice. 


The following table lists affected stock and timescales for resolution.

Please note, if the medication is not listed in the table – there is not a shortage.

Please be aware that at present there are very limited/no UK supplies of Latanoprost 50micrograms/mL + Timolol 5mg/mL eye drops, Azyter® 15 mg/g, eye drops, solution in single-dose container, Diamox SR® 250mg Prolonged-release Capsules, and Ciclosporin eye ointment 2mg/g (0.2%)

Product out of stock

Due back date

Latanoprost 50micrograms/mL + Timolol 5mg/mL eye drops

30th November 2023

Azyter® 15 mg/g, eye drops, solution in single-dose container

30th November 2023

Diamox SR® 250mg Prolonged-release Capsules

29th December 2023

Ciclosporin eye ointment 2mg/g (0.2%)












Nurse-led line

Please note, our nurse-led helpline should not be used to request repeart prescriptions, or to ask advice on medication. We are receiving a high volume of calls to this line from patients with medicine queries, which is delaying care to patients who need important after care guidance, following treatment at our clinics. If you have any queries about your eye care medication, please speak to your local pharmacist.

Know Your Drops

For eye conditions, such as Glaucoma, it is vital for you to keep up with your eye drops to help you manage the condition. 

Please watch our short video for tips on how to correctly administer any drops you may be required to use. 

Last updated: 21st November 2023