In the Friends and Family test a second question invites you to give you a free text response to the question 'what would have made you visit better'.
The information you provide allows us to understand where we are doing well and what the patients like about us as well as highlighing areas where we can improve. Here are some examples:
|You said / We did / We Plan||Links|
|Patients who would recommend Moorfields to their Friends and Family||click here|
|Patients who would not recommend Moorfields||click here|
|Polite and friendly staff||click here|
|Floor walkers||click here|