Video consultations

Video consultations enable you to have your appointment via a completely secure video environment from the comfort of your own home.

Attend Anywhere is the technology we use for our confidential video consultations.

You can connect using a PC, Mac or an iOS / Android device via a web browser. It is advised that you use the latest version of Google Chrome or Safari web browsers for this service.

How to attend your video consultation:

  1. Select your clinic/consultant from the list below.
  2. Enter name and phone number when prompted.
  3. Enter the clinics online waiting area. View your position in the queue and read any messages from the service.
  4. Clinician arrives and consultation proceeds.

What to expect:

Please note this service is currently for patients who have received an appointment or who have been offered drop-in access to a clinical service. 

Five minutes before your appointment time, click on the ‘Start video call’ button below for the service you have an appointment with. Choose from the clinics listed below.

You will be taken through a series of steps to ensure that your equipment is set up correctly. Once the steps have been completed, you will be prompted to enter your name, date of birth and telephone number and accept the terms and conditions. This information is not stored beyond the length of the video consultation.

Once these steps have been followed, click on the ‘Start Call’ button and you will enter the waiting room until your consultation begins. You will see yourself on the video and hear music. The waiting room is private and you will not see other patients.

When the consultation is ready to begin, your image will shrink and move to the corner of the screen and you will see your clinician.

For more information please download our Video Consultation Patient Information leaflet (PDF).

If you have any issues, please call 020 7253 3411

Clinics available Monday - Friday:

Adnexal Clinic for Clinician: Mr Uddin. Click to start call

Uveitis Clinic for Clinician: Mr Petrushkin. Click to start call

Croydon rapid access clinic: Click to start call

FAQ's

I don’t have a device that has a camera and microphone; can I still have a video consultation?

Unfortunately not, to hold an effective video consultation our clinicians will need to both see and hear you therefore your device must have a camera and a microphone. Please press ‘Ok’ for all camera and microphone access pop ups.

Having trouble connecting?

Download our Troubleshooting video calls leaflet (PDF)

 

Last updated: 2nd April 2020