Moorfields launch patient self-check in kiosk pilot in City Road

Patients attending glaucoma clinics 2 and 3 at City Road can use the kiosks to check-in for their appointments on arrival and to view and update their personal information, including their contact details.Patient self check-in kiosk

The pilot will run until June 2017 and aims to improve the experience of patients at those clinics by speeding up the check-in process and reduce clinic queues.

Following the pilot launch, Miss Maria Papadopoulos, consultant ophthalmic surgeon for the trust’s glaucoma service, said: “Introducing these self check-in kiosks gives some of our patients an alternative to waiting in a lengthy queue to check in, contributing to an overall better outpatient experience. The kiosks will also allow our busy clerks to focus on patients who require additional assistance when checking in or making a new appointment.

“We will be encouraging our patients to provide feedback on using the kiosks so that we can continue to improve their outpatient experience.”

Frequently asked questions

 What personal information can I view on the kiosk?

Information that can be viewed and verified on the kiosk:

  • GP information.
  • home address .
  • email address.
  • home and mobile telephone numbers.

 What personal information can I update on the kiosks?

Information that can be updated on the kiosk:

  • email address.
  • home and mobile telephone numbers.

How accessible are the kiosks for patients?

The kiosk screens have been specifically modified for visually impaired patients and can be changed so that they are in high contrast colours or large font. The kiosks also display a choice of 11 languages.

What if I need help using the kiosks?

Staff at clinics 2 and 3 will be able to help you use the check-in machines should you need it. Volunteers from the Friends of Moorfields will be on hand to assist patients using the machines.

What if I don’t want to use the kiosks?

Our clinic reception desks will be open as normal and patients who do not wish to use the kiosks can check in to their appointment at the desk. We would be grateful for feedback about why you would prefer not to use the kiosks so that we can decide whether we should install kiosks across the trust.

How can I provide feedback about the pilot?

Patient feedback is very important to us and we would like all patients to complete a short survey about the self check-in kiosks, whether they have used it or not. We will use this information and feedback from staff to decide whether we should install kiosks across the trust.

Why clinics 2 and 3?

The glaucoma clinics are some of the busiest clinics at City Road and ideal locations for the pilot. Clinics 2 and 3 are the first clinics patients see when they enter the main reception area in the hospital.

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