New NHS online service for quick advice on coronavirus

A new NHS online service, being badged 111, has been put in place to help people get quick advice about coronavirus, as enquiries to the health service about the outbreak have surged.

The online service gives clear guidance on what you should do next if you think you may have been exposed to coronavirus or if you have symptoms that you think may be coronavirus.

It also explains how the virus spreads, how to avoid infection and gives answers to a wide range of common questions.

This is in addition to the NHS 111 telephone advice line, which will have an extra 500 initial call responders giving it the capacity to answer around 20,000 more calls every day.

The most up to date public advice and information can be found at

Slowing down the spread of coronavirus

Everyone can play a part in slowing the spread of the virus by:

  • Always carrying tissues and using them to catch your cough or sneeze. Then throwing the tissue in a bin, and washing hands, or using a sanitiser gel.
  • Washing hands often with soap and water, especially after using public transport. Use a sanitiser gel if soap and water are not available.
  • Avoiding touching eyes, nose and mouth with unwashed hands.
  • Avoiding close contact with people who are unwell.

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