Read all about our different departments

Admin office

Welcome to the admin office
There are many non-medical staff here who help keep our eye hospital going.
Medical secretary

A medical secretary makes sure that after a visit to the hospital all up-to-date medical information about you has been processed and passed on to the correct person and services.
Paediatric service manager
A paediatric service manager’s job is to try and provide the best service possible for you and your family by making sure everything is running smoothly at the hospital.
Waiting times report
A waiting times report is put together from computerised records to make sure that if you need surgery you receive an appointment within a reasonable amount of time. 

Medical records

With so many patients coming to our hospital, we keep track of them all through keeping medical records; both on paper and electronic files. 


Medical records clerk

A medical records clerk will find your particular notes for the clinic clerk on the day you come to the hospital, and put them back after you have left. They oversee systems which keep track of where your notes are within the hospital to make sure they don’t get lost.

Patient notes

A medical record or patient notes has all the facts about your medical history and care. The term ‘patient notes’ describes both the physical folder that holds all your individual patient information and your electronic patient record.  

Reception area

In here, you will meet some of the most important people in the hospital.

Welcome to the eye hospital reception area
Here you might spot some of the non-medical staff who work at an eye hospital like ours. They work all over the building and carry out many important jobs.

Clinic clerks help make sure you know what to do and where to go when you visit our hospital.  You may speak to them at reception or over the phone when arranging your appointment. Clinic clerks also make sure your patient notes are available to the doctors on the day that you are seen.

Hospital porters are multi-talented and assist you in lots of different ways.  They also make sure the hospital is safe for you and all the staff who work there. 


It is vital that a hospital is kept clean and free of germs. Poor hygiene could cause you to become ill and cleaners have a vital role in preventing this.

Play area

Playing whilst in hospital will make it a more fun experience. If you have to hang around for a while, why not check out the games and toys on offer? If you’re too old for that, you might want to pass the time by connecting to our free Wi-Fi (MEH-Guest) on your phone or tablet.

Play specialist

Play specialists are trained to help you enjoy your visit to hospital. 

Optical dispensing

Need new glasses or lenses? You’ve come to the right place.

Welcome to optical dispensing
Optical dispensing is where you go to get the right glasses fitted or to get a prescription which can be taken to another optician if you want a different type of frame.

Dispensing optician

Dispensing opticians are skilled professionals trained to make up prescriptions created by optometrists and ophthalmologists.  They can both fit and supply you with glasses and contact lenses. However, dispensing opticians do not examine eyes. 

Fitting glasses 

Here you get to choose the glasses you like and a dispensing optician will make sure that they fit properly and are comfortable for you to wear. They will also check that they are working properly by checking that you can see ok. If any adjustments need to be made they will sort this out for you.

Ocular prosthetics

Welcome to ocular prosthetics
Sometimes you may need a special eye to replace one that has been removed. Artificial eyes are provided for children whose own eye may be damaged, too small or affected by some other condition. 

Chief ocularist
It is the job of an ocularist to create and fit special eyes. They are artists working in a fully equipped laboratory.

Fitting an artificial eye 
Artificial eyes are custom made by the ocularist in the laboratory and hand painted in front of you so that its colour matches your own eye perfectly.



Ward & recovery

Welcome to the ward and recovery
If you are going to have surgery you will check in to the children’s ward. Here you might get eye drops from the nurse to prepare you for your surgery. Part of the ward will have a recovery area. This is where you will be taken after surgery and watched by nurses until you wake up and are able to return to your day bed on the ward.

Our friendly nurses are specially trained to work with children and children’s eye conditions. They help give you treatment and will look after you while you are visiting the hospital.

Eye drops

Sometimes we might need to look at the back of your eye. In order to do this, drops will be put into your eyes, making your pupil (the small black part of your eye) bigger. This does not hurt but may sting a bit while the drops are going in.


Welcome to theatre
If you are going to have an eye operation, it will take place in an operating theatre. This is a special room that has everything the ophthalmologists need.

Ophthalmologists are doctors who specialise in eye disease and surgery. An ophthalmologist may specialise and become highly skilled in one area- for example, glaucoma, refractive surgery or retinal surgery.

An anaesthetist is a specialist doctor who will give you some medicine to make you sleep so that you lie still and don’t feel anything while you have your operation.

Examination under an anaesthetic (EUA)
An examination under an anaesthetic (often referred to as an EUA) allows ophthalmologists to look closely at your eyes while you are asleep. If you have an EUA you will come to the children’s ward, be put to sleep by an anaesthetist and then taken to the operating theatre. The anaesthetist will keep you safe while you sleep.



The more we learn, the better we can treat you. Can you help us? 

Welcome to the research department
Medical research is carried out in the hospital to try to find a way to prevent, diagnose or treat an eye disease.  Sometimes you might wish to join other volunteers taking part in a trial to help with research.

Research means trying to find an answer to an important health question. We ask children with healthy eyes and children with eye conditions to take part in research. We tell other doctors about what we have found at conferences and in journals so that all children can get better eye treatment. We also tell our patients about the latest developments. 


This person carries out the tasks involved in research. Often many people are involved in one piece of research, from doctors to statisticians to administrative staff. 


Welcome to electrophysiology 
In this room, specific tests are carried out to help the doctors understand the way your brain and eyes work together. Different eye disorders may share the same symptoms, so these tests help doctors tell them apart and see if your eye condition is changing or not.

An electrophysiology technician performs different tests on you, using a wide range of specialist equipment and carefully guiding you through each test.

Electroretinogram (or ERG)

The electroretinogram, otherwise known as an ERG, is an eye test that assesses how well your retina is working and detects any diseases it may have.


Welcome to the paediatrician’s examination room
In this room you will find a paediatrician. They have a very important role to play in your care when visiting an eye hospital.

A paediatrician is a doctor who specialises in the care of children and babies. In an eye hospital they are quite unique because unlike many of the other medical staff they are not interested in the health of just your eyes, but of your whole body.

Medical history

For a paediatrician to understand the care you may need they will collect a medical history from you and your parent/carer. This information, together with other tests, helps the doctor assess and treat you.

Family support

Does your eye condition affect the way you live? Come here to get support and advice. 

Welcome to family support
The family support service provides confidential advice and support for any family. If you need some help living with your eye condition you can find it here.

Family support worker
A family support worker can give you lots of useful advice. They can talk to you about what the doctor has said and tell you what support might be available if you have an eye condition that affects the way you live.

Sight impairment certificate

If you have a visual impairment, you may be able to complete a certificate of visual impairment (also known as a CVI) and get different types of support from the government. To receive assistance, the family support service can give you the information you need and help you complete the right forms.


Got your prescription ready? Hand it over here and we’ll fill it out for you. 

Welcome to pharmacy
The hospital pharmacy service is responsible for the distribution of medicine in the hospital. An outpatient dispensary is where medicines are given out to people who have a prescription from the hospital.

A hospital pharmacist works in the pharmacy service. They use their specialist knowledge to give out drugs and will advise you about the medicines that have been prescribed for you.

A prescription is a written order from someone (a doctor, for example) who is allowed to prescribe (give out) medication.  When you hand this prescription to a pharmacist they can tell what medicines you need.



Welcome to optometry

Here you will have your eyes tested to see whether you need to wear glasses or contact lenses.

Refraction test

A refraction test can measure whether you have long-sight or short-sight. If you have either of these, wearing glasses or contact lenses will help you see better. During the test, the optometrist will hold different types of lenses in front of your eyes and shine a light in each eye to help them decide which type and strength of lens is right for you.  Some people who need very strong glasses might be fitted with contact lenses instead.


An optometrist examines and tests your eyesight, advises you on visual problems, and will prescribe, fit and supply your glasses or contact lenses. Optometrists are trained to recognise eye disease and will refer you to an ophthalmologist if necessary.


Welcome to orthoptics

The word orthoptics comes from Greek, meaning straight eyes. The orthoptics department is responsible not only for testing if your eyes are straight, but also for checking both eyes are working and moving together so that your vision develops correctly.

Eye cover test 
During an eye cover test, the orthoptist will ask you to focus on an object, such as a torch held in front of you. Each eye is covered for several seconds 
in turn while the uncovered eye is observed for movement as it focuses on the object. This test helps an orthoptist see whether your eyes are moving as they should.

Orthoptists are skilled professionals trained in techniques to diagnose common childhood eye conditions such as squints and amblyopia, among many others. Once the tests are completed, decisions can be made as to the appropriate treatment for you.



Welcome to ultrasound
The ultrasound department is where you take an ultrasound test. It uses sound waves to examine the inside of the eye.

A person that carries out an ultrasound is often known as a sonographer. They are trained professionals who can understand the results of your ultrasound test.

Ultrasound test
An ultrasound examination will take just a few minutes to complete. A small instrument which gives out pulses of ultrasound is moved over your closed eye and receives echoes which scatter back towards it. The echoes are converted into electric signals which are displayed on the screen as images of your eye. This will give the ophthalmologist important information which will help them decide the best way to treat you.



Medical photography

Welcome to medical photography
Sometimes an ophthalmologist will ask a medical photographer to take a photograph or scan of your eye. To do this they will use special cameras.

Medical photographer
A medical photographer is someone who knows all about eyes and is a trained photographer. They use their skills to record how your eye appears over a period of time or to record what happens, for example during an operation.

Colour retinal photography
These pictures are necessary to record the health of parts of the back of your eye. The photographs are used to compare, record and sometimes diagnose certain eye conditions.

Flourescein angiography
A flourescein angiography is carried out to help a doctor give a diagnosis. It can show up which area of your eye needs to be treated and records what the eye condition looks like at the time it is being examined. 

Nurses’ treatment room

If you do need treatment the nurses are always ready to help. 

Welcome to the nurses’ treatment room
Here you will find the nurses who will help you in lots of different ways all over the hospital.
Our friendly nurses are specially trained to work with children and children’s eye conditions. They will help give you treatment and look after you while you are visiting the hospital.





Let’s look at the structure of your eye and decide if surgery might help. 

Welcome to the ophthalmologist’s examination room
If you have an eye condition that needs specialised treatment you will get it in here.


Ophthalmologists are doctors who specialise in eye disease and surgery. An ophthalmologist may specialise and become highly skilled in one area- for example, glaucoma, refractive surgery or retinal surgery.

Slit lamp

A slit lamp is an instrument that is made up of a high-intensity light source that can be focused to shine as a slit. It is used together with a microscope to examine the inside of the eye and is a very useful tool for an ophthalmologist to have.