We can provide patient transport service for patients who are medically restricted from using public or private transport and require the assistance of medically trained staff during their journey.
Non-emergency patient transport
Requests to book non-emergency patient transport can be made by calling the nurse-led patient transport assessment centre on 0333 240 4909. Calls to this number will be charged at a local rate. The assessment centre is open Monday to Friday from 8am to 5pm excluding bank holidays.
Access to non-emergency patient transport continues to be based on medical need and the patient transport assessment centre will use assessment questions for each booking to establish each patient’s eligibility to access NHS-funded transport. These questions may be revised when necessary to ensure they are in line with Department for Health and Social Care (DHSC) guidance.
Bookings can be made no earlier than four weeks in advance. It is expected that whoever is making the booking, whether it is the patient, a relative, carer or healthcare professional, that person will be able to answer the questions that form the eligibility assessment accurately and in full.
Please note that we do not provide transport for patients attending the A&E department; hospital transport is available only for patients attending booked clinical appointments and who meet the eligibility criteria.
Hospital travel costs scheme
If you are on any of the benefits listed below, we will be able to reimburse your travel costs using our hospital travel cost scheme (HTCS). Please note that we can only reimburse you for the cheapest form of transport available.
- Income-based job seekers allowance
- Guaranteed pension credit income support
- Tax credit exemption certificate, HC2 or HC3
- Income related employment support allowance
- HC5(T) Refund claim form: travel costs to receive NHS treatment
Depending on your income level, universal credit may also be valid as a form of benefit.
Please bring the following items with you to enable us to process your claim as quickly as possible:
- A valid benefit document dated within the last year
- A ticket or receipt showing proof of cost of travel
- Your appointment letter
Escort fares are reimbursed if the patient is registered sight or severely sight impaired or registered disabled. Proof of disability must be produced at time of the claim.
A fuel allowance upon receipt may be payable at 20 pence per mile. Parking costs up to £8.00 per day upon receipt.
Cashiers reimburse costs Monday to Friday 9.30am-4pm. For afternoon appointments please visit the cashiers’ office before your appointment.
For further information about cashiers please call 020 7566 2400 or email firstname.lastname@example.org.
(Note: cashiers do not deal with transport inquiries. Please call the patient transport assessment centre on 0333 240 4909 for queries about patient transport).