If you have travelled a long distance and are unable to travel home the same day, or have a follow-up appointment the next day at the hospital, or are unable to care for yourself at home, we can arrange for you to stay in hostel accommodation either in or close to the hospital. Please note that neither medical nor nursing care is available in the hostel.
If you do need to stay overnight for clinical reasons, we will arrange for you to be admitted to our inpatient service based at Moorfields Duke Elder Eye Unit at St George’s Hospital in Tooting.
Changing or cancelling your appointment
If you are not able to keep your appointment or wish to change it to a more convenient time, please tell us as soon as possible so we can give your appointment to another patient.
You can change or cancel your operation / appointment by filling in the appointment form by clicking here or by calling the service where you are being treated - you will find contact details either on your appointment letter or in the 'our services' section of this website.
To help us deal with your request as quickly as possible, please ensure that you provide the following information:
- Your full name
- Your NHS number or date of birth
- A contact telephone number or email address
- The date and time of your original appointment
If you cannot attend and do not notify us in advance, you might not be automatically issued with a new appointment and could have to return to your GP to make a new appointment with us. Please see our patient access, booking and choice policy for more information.
Cancellations by us
We try to keep every appointment we make, but medical emergencies and unforeseen circumstances mean that we sometimes have to cancel appointments. If this happens, we will arrange a new appointment for you as quickly as possible. Please not that we are unable to reimburse you for any costs incurred as a result of a cancellation.
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Last updated: 2nd January 2019