Contact us

Contact the new patient team

Call our new patient team

Lines are open Monday to Friday, 8am to 6pm excluding bank holidays for general enquiries or to book an appointment.

0800 328 3421

Complete our webform

Send us your enquiry and we will get back to you as soon as possible, usually within one working day

Complete our webform

Follow up appointments

To book, cancel, or change a follow up appointment, please contact your consultant's practice manager.

Key contacts in Moorfields Private

For NHS enquiries

The Moorfields Private team can't access NHS appointments or schedules.

To enquire about NHS treatment, change or cancel an NHS appointment, please contact Moorfields Eye Hospital NHS Foundation on 020 7253 3411.

Contact Moorfields NHS

Payment enquiries

For queries relating to paying your hospital bill, please contact our finance team. We are available Monday to Friday from 9am – 5pm.

0207 566 2449 Email the finance team

Enquiries about your upcoming surgery

For questions about your admission to Moorfields Private, please contact our admissions team. We are available Monday to Friday from 9am – 5pm.

0207 566 2600 Email admissions


Moorfields Private Pharmacy is a registered pharmacy. We provide a comprehensive ophthalmic dispensing service to all private patients using our inpatient and outpatient facilities and for patients with private prescriptions from the community.

Our opening hours are Monday to Friday, 9am - 7pm

0207 566 2153 Email pharmacy

International patients and referrers

Moorfields Private warmly welcomes patients from overseas. Our dedicated international team are available Monday to Friday from 9am – 5pm.

+4420 7521 4665 Email the international team

For healthcare professionals

Referring your patient to Moorfields Private is easy. Send your referral letter by email or call us. We are available Monday to Friday from 9am – 5pm.

0207 521 4664 Email the referrals team

We value your feedback

Everyone at Moorfields Private strives to give you the best levels of service, care and treatment. But if we haven't lived up to your expectations please let us know and we will do our best to put it right.


If you are pleased with your treatment or a particular member of staff has gone the extra mile to help you, please tell us about it.


Leave us a review on Doctify

We would encourage you to give your general feedback on your experience by visiting our website and completing our online questionnaires about your:

  • Outpatient visit
  • Recent admission or refractive treatment


Local resolution

Raising a concern will not affect your care in any way. We can only improve our services if we know about things that are not working as well as they should be.

We will always try to resolve problems or concerns informally, and we encourage you to speak to the staff involved in your care in the first instance. This could be one of the administrative or clinical staff.

We can also arrange for you to speak with your consultant if you would like to discuss your concerns directly with them.

We will try to resolve problems and address concerns by exploring what happened and how we can put this right. Staff will always listen and respond professionally and impartially to any concerns that are raised.


Making a formal complaint

If you feel that your problem has not been resolved or your concerns have not been addressed, you can raise a formal complaint to allow this to be investigated further.

You can initially raise a formal complaint outlining your concerns by contacting the Quality Team in writing, or by email.

Moorfields Private Quality Team
Moorfields Private Outpatient Centre
9-11 Bath Street, 
London, EC1V 9LF


Your complaint will be acknowledged within three working days, and you will receive a formal response within 20 working days.

You will have a dedicated point of contact and regular updates. We are happy to arrange a face-to-face meeting if you would rather speak to a member of the Quality Team in person.

Moorfields Private is a member of The Independent Sector Complaints Adjudication Service, the recognised independent adjudicator of complaints for the private healthcare sector. Their guide for patients can be found here.


Media enquiries

Moorfields communications team

Our communications team manages all media enquiries and requests for filming.

Get in touch if you need information about Moorfields Private or would like to speak to a specialist spokesperson about medical or health issues.

We are available Monday to Friday from 9am – 5pm.

0207 566 2628 Email the communications team