Finance team member talking to a patient

Paying for your treatment

Our team are here to help whether you are self-funding, using private medical insurance or having your treatment funded by a sponsor

Self pay patients

Initial consultation

Please pay for your initial consultation and any tests or medications on the day of your appointment. 

Please note that we do not accept cash but do accept all major credit and debit cards including American Express.

Surgery or treatment

We request that you settle your account in full prior to treatment. We accept credit and debit card payments in advance and on the day of your treatment. Please note that we are unable to accept cash payments.

If you wish to pay over the phone, please contact our Finance team

We are available Monday to Friday from 9am – 5pm.

0207 566 2449

If you wish to pay by cheque, please allow 10 days prior to your admission for the cheque to clear.

Should there be any excess charges, such as those for take home medications, you will be asked to pay these in full.

0% finance plans

We offer payment plans via a 3rd party provider for eligible cases within the following procedures:

  • Cataract surgery (unilateral and bilateral)
  • Implantable contact lenses (ICL)
  • Laser eye surgery
  • Refractive lens exchange (RLE)

Other procedures may be available upon request. You are able to apply for interest free payment plans for over up to ten months, subject to a credit check and terms and conditions, including agreement from your consultant. No deposit is required.

For more information please speak to your consultant’s practice manager prior to your consultation.

Package pricing

A package price bundles the common fees associated with a procedure into one price. This often represents a discount compared to paying for all the items individually.

Which procedures have package prices?

We have package pricing available for:

What is included?

Each package price will have inclusions and exclusions and this will be explained to you at the point of booking.

Typically a package price includes:

  • The most commonly required tests
  • Hospital fees
  • Consultant fees
  • Take home medication
  • One post-operative appointment


What is not included?

We charge for the initial consultation separately and also at a fixed rate. This is to allow patients the opportunity to discuss the treatment or procedure with their consultant before committing to the full package price.

Any additional scans, tests or upgrades that are not part of the routine package are not included in the package price. Our package prices are designed to cover what every patient needs who is going through that procedure. However, in some and more complex cases, a consultant may need to request additional diagnostic tests or scans to ensure the best outcome for you.

For example, most patients don’t require a B-SCAN before undergoing a cataract operation. However, in rare cases the consultant cannot adequately see the back of the eye in the initial consultation and the consultant will recommend an additional B-SCAN to ensure that the procedure can be carried out safely. This would be charged in addition to the package price.

The consultant will advise you if there are any additional costs before they are incurred.


Are there additional costs for aftercare?

Aftercare usually includes one post operative consultation and take-home medication. However, if you wish to see your consultant outside of the covered treatment plan, there maybe additional charges which will be advised by your consultant’s practice manager.


What are the benefits of choosing a package?

There are three main benefits to choosing a package price:

  • Peace of mind: know how much you are likely to pay up front in a fixed fee
  • More cost-effective: package prices are better value than booking each appointment or test individually
  • Less paperwork: pay once rather than having to pay multiple invoices


Private medical insurance

Initial consultation

Prior to your appointment, please confirm with your insurer that your appointment, tests and named consultant are all covered by your insurance policy.

Please bring your membership number, authorisation code and any paperwork with you to your appointment.

Anything not covered by your policy, called a "shortfall", will need to be paid by credit or debit card on the day or via invoice subsequently. This may include any take home medication.

Surgery or treatment

It is essential that you contact your insurance provider to obtain an authorisation number and check that your policy fully covers your treatment. If it does not, you will be liable for any shortfall or excess, which will require payment within 7 days of notification.

Take home medication is not covered by medical insurance.

Please contact our admissions coordinator prior to your admission to confirm your insurance authorisation for surgery.

We are available Monday to Friday from 9am – 5pm.

020 7566 2600 Email admissions

Embassy patients

If your treatment costs are covered by an embassy, then the embassy will need to provide a Letter of Guarantee directly to Moorfields Private in advance of the appointment or treatment.

Payment for any take home drugs will be your responsibility unless it is stated in your letter of guarantee.

Contact us

Payment enquiries

For queries relating to paying your hospital bill, please contact our finance team. We are available Monday to Friday from 9am – 5pm.

0207 566 2449 Email the finance team

Enquiries about your upcoming surgery

For questions about your admission to Moorfields Private, please contact our admissions team. We are available Monday to Friday from 9am – 5pm.

020 7566 2600 Email admissions