Contact us

Please note that our phone lines are extremely busy so please do email us if possible, and remember to include your full name, patient / NHS number, DOB, postcode and the best number to contact you on. 

If you can't find a direct dial number for what you need, or have a general inquiry, please call the main switchboard on 0207 253 3411.

Your call will be answered by an automatic system which will ask you for the name or department you require.  If you don't know who you need, simply say 'operator' and you'll be put through to one of our switchboard staff who will be able to put you through to the right person or department.

Any medical queries should be discussed in the first instance with your GP or optician or via the NHS 111 service. 

 We are available from Monday to Friday from 9am – 5pm.


If you have an urgent media enquiry out of hours, please call the main switchboard on 020 7253 3411 and ask to speak with the press officer on call.

In person: You can visit the complaints manager in the PALS office which can be found on the ground floor of our City Road hospital between 9am and 5pm.

The complaints manager
Moorfields Eye Hospital NHS Foundation Trust
162 City Road
London
EC1V 2PD

Moorfields Private is the London-based private division of Moorfields Eye Hospital NHS Foundation Trust. Their financial surplus is re-invested back into Moorfields to support NHS services.

As an NHS Foundation Trust, Moorfields Eye Hospital is a membership organisation, accountable to our members.

Data protection officers (DPOs) assist you to monitor internal compliance, inform and advise on your data protection obligations, provide advice regarding Data Protection Impact.

For queries about patient transport.

Cashiers reimburse costs Monday to Friday 9.30am-4pm.

For afternoon appointments please visit the cashiers’ office before your appointment.

Cashiers do not deal with transport inquiries.

If you have any questions, comments or recommendations for the website please contact the website team.

This is a 24-hour service for eye emergencies only. 

162 City Road,

London.

EC1V 2PD

Moorfields Eye Hospital NHS Foundation Trust at St. Georges

Blackshaw Road,

SW17 0QT

Our helpline is staffed by knowledgeable ophthalmic nurses from:

• 9am to 9pm, Monday to Friday.
• 9am to 5pm on Saturdays. 

Moorfields A&E online video consultation (Attend Anywhere) service.

A&E runs a video consultation service, which can be accessed at any time without an appointment, using the City Road - A&E Virtual Registration

The team in this service treats the tissues surrounding the eye ball, including the eyelids, extra-ocular muscles, socket and tear system.

Call 020 7566 2709 or 020 7566 2746

The team in this service treats cataract, a common eye condition, in which the lens becomes progressively opaque, resulting in blurred vision.

Call 020 7566 2712 or 020 7566 2745

The team in this service offers a full range of treatments for children’s eye conditions, both in our dedicated children’s centre and in community locations.

Call 020 7566 2715

The team in this service treats conditions related to the outside of the eyeball, including keratoconus, corneal ulcers and infections, blepharitis, conjunctivitis and dry eyes.

Call 020 7566 2706 or 020 7566 2711 or 020 7566 2474

The team in this service, which is sometimes also known as primary care, treats general eye problems and those that might need referral to one of our more specialist services.

Call 020 7566 2089

Glaucoma is the name given to conditions in which eye-pressure related optic nerve damage occurs. Glaucoma is treated by lowering the pressure in your eyes. 

Call 020 7566 2707

The team in this service treats conditions at the back of the eye, which are treated medically using drugs, eye drops or lasers, and includes diabetic eye screening. 

Call 020 7566 2312 or 020 7566 2313

Our neuro-ophthalmology team deals with disorders affecting the nerve pathways that connect the eyes to the brain.

Our ocular prosthetics department is the largest of its type in the UK. The team here fits and manufactures a complete range of custom-made ocular prostheses (artificial eyes).

Call 020 7566 2478

We provide an in-house service for head and orbit (eye socket) CT scans, a variety of x-rays and dacrocytograms.

The radiology service is open Monday to Friday 9am – 5pm (excluding bank holidays).

The refractive surgery team uses precision laser eye surgery techniques and specialised lens implants to correct focusing problems such as short sight (myopia), long sight (hypermetropia), irregular focus (astigmatism) and loss of reading vision (presbyopia).

The team in the retinal therapy unit provides treatments for age-related macular degeneration, retinal vein occlusion and diabetic macular oedema. 

Our squint team works closely with clinicians in our children’s service, as squints can affect between 3% and 5% of all children. 

The team in this service treats conditions at the back of the eye which require surgical intervention. Vitreoretinal surgery refers to any operation to treat eye problems involving the retina, macula, and vitreous fluid.

Call 020 7566 2700 or 020 7566 2717

Contact the Northwick Park team

Contact the Croydon team

Contact the Purley team

Contact the Parkway team

Contact the Sanderstead team

Contact the Ealing team

Contact the St Ann's team

Contact the St George's team

Contact the Potters Bar team

Contact the Stratford team

Contact the Barking team

The appointments team can help for all other services and sites.

For practical information and rehabilitation advice on living with sight loss.

For information and advice about formal registration of visual impairment.

Emotional support, information and advice for patients and their relatives.

Providing confidential advice and support, assistance sorting out any concerns and guiding patients through the different services available.

Contact the cataract surgery team

Contact the oncology team

Select option 3

Contact the medical retinal team

Monday to Friday 8am-4.30pm 

Contact the uveitis clinic

Monday to Friday 9am-5.30pm.  

Out of hours contact call 020 7253 3411 or visit our A&E at City Road, open 24 hours for eye emergencies only.

Your call will be answered by an automatic system which will ask you for the name or department you require.  

Staff in our contact lens service treat patients whose vision cannot be improved with spectacles, but can be improved with contact lenses.

Appointment information 020 7566 2357

Contact lens orders 020 7566 2100

The department provides material (tissue) required for scheduled surgery; sclera, corneas, amniotic membrane and fascia/pericardium.

Where good vision cannot be achieved with spectacles or contact lenses, patients can be assessed in our low vision clinic.

Staff in this service provide spectacles for adults and children to treat certain eye conditions.  Our spectacle dispensing service is one of the largest of its type within the UK.

Other clinical queries 020 7566 2101

If you have a question regarding a course at Moorfields.

You can also visit Moorfields Eye Charity website

You can also visit Moorfields Friends website

Moorfields Eye Hospital NHS Foundation Trust,
2nd floor, 162 City Road,
London,
EC1V 2PD