Accident & Emergency

Our A&E is for urgent, sight-threatening problems and emergency eye treatment

Our A&E is for urgent, sight-threatening problems and emergency eye treatment

Moorfields Direct020 7566 2345

For A&E queries out of hours (switchboard)020 7253 3411

A&E department
Moorfields Eye Hospital
162 City Road

What this service does

Our A&E team offers accident and emergency treatment for urgent, sight-threatening problems.

On arrival, you will be assessed by a nurse who will determine how serious your condition is and prioritise you for treatment accordingly.  Sometimes, we’ll be able to treat your condition straight away, but sometimes we might decide to refer you to one of our more specialist services for further tests and treatments. 

Moorfields A&E department is open 24 hours a day, 7 days a week, which is based in Moorfields Eye Hospital in City Road in central London.

Please note that we are not a general A&E and can only help with eye conditions.

Services offered by Moorfields A&E

This is a specialist Accident & Emergency (A&E) department and we aim to provide a first class services to people who have eye emergencies such as pain or vision loss. 

You will be seen by an experienced ophthalmic nurse practitioner and will booked into A&E if you have an emergency eye problem that mean you need to seen today. 

A&E is not a "walk-in" clinic. If your eye problem is not an emergency, you should see you optician or GP who will refer you if necessary to one of our specialist clinics. 

A&E is not for second opinions, repeat prescriptions, or non-urgent problems such as dry eyes, itchy eyes, hay fever and cataracts.

If you have attended for a repeat prescription, please see you GP. A&E can no longer issue repeat prescriptions. 


Other useful contacts

You can also get information and advice on eye conditions and treatments from our telephone helpline, Moorfields Direct, on 020 7566 2345. Staffed by experienced ophthalmic-trained nurses, the helpline is open from 9am to 9pm, Monday to Friday and from 8.30am to 5pm on Saturdays. At busy times, we might not be able to answer your call straight away - please bear with us and call back a little later if this happens.