A 24/7 walk-in service for urgent, sight-threatening problems and emergency eye treatment - no appointment necessary.
A&E department (office hours only)020 7566 2089
For A&E queries out of hours020 7253 3411
What this service does
Our A&E team offers accident and emergency treatment for urgent, sight-threatening problems and for issues that cannot wait for a routine appointment with your GP.
On arrival, you will be assessed by a nurse who will determine how serious your condition is and prioritise you for treatment accordingly. Sometimes, we’ll be able to treat your condition straight away, but sometimes we might decide to refer you to one of our more specialist services for further tests and treatments.
Please note that we are not a general A&E and can only help with eye conditions.
How do I make an appointment with this service?
A&E is a walk-in service, which is open 24 hours a day, 7 days a week. There is no need to make an appointment. If you have an urgent, sight-threatening problems or a problem with your eyes that cannot wait for a routine appointment with your GP, simply come along to the department which is based in Moorfields Eye Hospital in City Road in central London.
Other useful contacts
You can also get information and advice on eye conditions and treatments from our telephone helpline, Moorfields Direct, on 020 7566 2345. Staffed by experienced ophthalmic-trained nurses, the helpline is open from 9am to 9pm, Monday to Friday and from 8.30am to 5pm on Saturdays. At busy times, we might not be able to answer your call straight away - please bear with us and call back a little later if this happens.
The majority of patients who come to A&E are seen and discharged within 2 hours, however the department tends to gets very busy on Monday and Friday mornings where waits can reach 4 hours. Please try to avoid the department during these times where possible.
Hour of Arrival Average Journey Time (mins) 00:00 100 01:00 82 02:00 76 03:00 58 04:00 65 05:00 82 06:00 83 07:00 81 08:00 88 09:00 76 10:00 107 11:00 133 12:00 143 13:00 142 14:00 143 15:00 141 16:00 129 17:00 122 18:00 114 19:00 103 20:00 110 21:00 119 22:00 118 23:00 113