Patient experience

Patient engagement and experience is about putting patients, carers and the public at the heart of what Moorfields does. We endeavour to do this by taking note of what you tell us and responding to it in a constructive way. We believe that people have a right to be heard and their experiences and suggestions acted upon, and we do this by listening, involving and responding.

Listening: We run the Friends and Family Test across the trust, as well as several more detailed patient surveys, so that all patients can comment on the care they receive. We also collect information from our PALS (patient advice and liaison service) enquiries, complaints and from comments left on social media sites such as Twitter and NHS Choices.

Involving: We invite our patients and staff to focus groups and patient panels, allowing us to understand some of the issues facing the trust, and work together to find solutions. In the coming year we have a number of initiatives that will involve patients in visiting, observing and suggesting changes to running services, as well as raising the patient’s voice through the promotion of patient stories and participation in some of the key decision making bodies in the trust.

Responding: We try to communicate what our patients and their carers tell us, communicating  what we are doing about it and being honest where we face limitations in meeting some of those challenges.

Please click on the links to see how we are doing and how you can contribute: we value your input.

Tell us what you think:

Inclusion, equality and diversity reports: