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From Monday 19 January 2009, new outpatients at Moorfields' main City Road hospital who provide us with a mobile phone number will receive a text reminder of their appointment. We hope that this will reduce the number of patients who fail to attend for their appointments and enable us to manage clinic slots more efficiently.
If successful, the scheme will be extended to cover follow-up appointments, all appointments at our outreach centres, and surgery.
Staff in the booking centre now routinely ask new patients for mobile numbers. Other staff who are involved in the appointments process will also be making every effort to gather mobile phone numbers and confirm with patients that any existing numbers remain current.
Please help us by letting the booking centre or a member of clinic staff know if you change your mobile phone number.
