Contact us

Queries about eye conditions

We receive a large number of enquiries from individuals asking for advice on their eye condition. Unfortunately we are not able to deal with these via email. Eye conditions can be incredibly complex and without your eyes being examined by an expert, it is difficult to provide relevant information.

If you have a question regarding an eye condition or you are worried about your eyes we recommend that you:

• contact either your GP or ophthalmologist
• visit our accident and emergency department,
• or telephone our nurse-led helpline Moorfields Direct, on 020 7566 2345 (9am-4.30pm, Mon-Fri) for more information.

Alternatively, you can telephone Moorfields directly on 020 7253 3411 or write to us at:

Moorfields Eye Hospital NHS Foundation Trust
162 City Road
London EC1V 2PD

General enquiries 

For general enquiries about Moorfields Eye Hospital NHS Foundation Trust, please contact our main switchboard.

Telephone: 020 7253 3411
Email: Please complete the form at the foot of this page
Post: Moorfields Eye Hospital NHS Foundation Trust, 162 City Road, London EC1V 2PD

Please note that the generic email is for general queries only.  It is not continuously monitored, and cannot deal with individual medical queries.  Any medical queries should be discussed in the first instance with your GP or optician.  Alternatively, please call NHS Direct on 0845 46 47. 

Useful numbers

If you are having difficulties getting through on any of the numbers listed below, please contact the main switchboard on 020 7253 3411, and ask for 'operator' when prompted by the automated answer system. 

Changing or cancelling your appointment time

If you want to cancel or change your appointment time, please contact us using the changing your appointment form or call the booking centre on 020 7566 2357.

Overseas and private patients

If you are an overseas or a private patient, please call 020 7566 2299 for refractive laser enquiries and referrals, or 020 7566 2803 for general enquiries and referrals. For further information, please see our private patient website.

Education and training

If you have a question regarding a course at Moorfields, please contact our medical education team or call 020 7566 2428.

Media queries

If you have a media enquiry, please contact the press office on 020 7566 2628 or email press.office@moorfields.nhs.uk.

Patient advice and liaison service (PALS)

If you need to contact our patient information and liaison service (PALS), please call 020 7566 2324/2325

General queries

If you are not sure who to contact, try our quick links to key services or our list of consultants.  Or, for general queries or to make comments about our website, please complete the form below.