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Publication Date: 23 January 2013
Moorfields Eye Unit based at St Ann’s Hospital in north Tottenham has received a very positive review from the Care Quality Commission (CQC) following a routine unannounced inspection by a team of their compliance inspectors.
The CQC inspectors judged that the essential standards of quality, management, staffing and safety were all being met and that the service was fully compliant.
Patients spoke highly of the care they received during the on-the-spot inspection of Moorfields’ busy satellite unit at St Ann’s.
The report stated “the patients said the doctors and nurses explained their medical condition and treatment in a way they understood. Patients told us they felt they were treated with respect and dignity. They told us staff listened to them and answered any questions they had regarding their treatment.”
Patients also told the inspectors that they were extremely satisfied with their care and that their experience of the clinic “was excellent” and they would recommend it to others.
The visit, carried out by two inspectors, involved an inspection of the facilities and equipment for the eye service at St Ann’s, as well as conversations with staff and patients and checks of several patients’ files, to examine a range of compliance issues. These covered: respecting and involving people who use the service; care and welfare of people who use services; cleanliness and infection control; supporting workers; assessing and monitoring the quality of service provision; and complaints.
Moorfields’ Director of Nursing and Allied Health Professionals Tracy Luckett said: “The findings highlight a number of positive results for Moorfields about the quality of services we provide. There were very complimentary comments from patients in relation to their care and welfare, cleanliness and infection control in the clinic and the quality of service provision. This is all a great testament to the hard work of all our staff at St Ann’s . The clinic was recently fully refurbished so Moorfields is very pleased to get this very positive endorsement from the inspectorate and patients alike.”
Moorfields Eye Unit at St Ann’s is one of 19 satellite locations in and around London, designed to bring expert eye care closer to patients’ homes. The unit at St Ann’s provides outpatient, diagnostic and surgical services for a range of eye conditions.
A full copy of the report can be seen here http://www.cqc.org.uk/directory/rp603
Notes to editors:
- Moorfields is one of the world’s leading eye hospitals, providing expertise in clinical care, research and education. We have provided excellence in eye care for more than 200 years and we continue to be at the forefront of new breakthroughs and developments. We are an integral part of one of the UK’s first academic health science centres, UCL Partners, and were one of the first NHS organisations to achieve foundation trust status in 2004.
- We treat the entire range of eye diseases, from common complaints to rare conditions which require treatments not available anywhere else in the UK. We dealt with more than 475,000 patient visits in 2011/12 at our main hospital base in London’s City Road and at 19 other sites in and around the capital, enabling us to provide expert care closer to patients’ homes.
- With our research partners at the UCL Institute of Ophthalmology, we run one of the largest ophthalmic research programmes in the world and have the highest measure of scientific productivity and impact in the world for our research activity.
- For further information, please visit www.moorfields.nhs.uk.