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The pharmacy department provides a comprehensive service to all of the Trust's clinics across London. Located on the ground floor at the City Road site, it is often the last but essential stop for patients during their hospital visit, and it has been estimated that 95% of patients who attend the Trust will receive a prescription.
Our dispensary supplies items for both inpatients and outpatients. This includes:
- clinic prescriptions,
- discharge prescriptions (often referred to as TTOs), and
- private prescriptions.
The pharmacy dispensary is fully computerised to ensure the provision of a fast and efficient patient service. The average wait for an outpatient prescription is about 15 minutes. There is seating for just over 20 patients.
Pharmacy opening hours
Monday to Friday: 9am-7pm
Saturday: 9am-12pm
Sunday: closed.
For emergency information outside of the above times, please call the Trust's main switchboard number (020 7253 3411) and ask to speak to the on call pharmacist.
What happens when you bring your prescription to the pharmacy
The pharmacy dispenses prescription medication to people coming from all of the various clinics at the Trust. Our main responsibility is to ensure that the medication you receive is correct and safe for you.
We deal on a daily basis with queries from patients about their medication and will do our best to answer your questions and to help you understand how to use eye drops and eye ointments, for example.
Prescription charges
Patients need to be aware that they may be given a prescription after their treatment. This can be collected from our pharmacy on site, however unless the patient has an exemption certificate, the standard prescription charge will apply.
When you come to the pharmacy we will need to:
- confirm your details eg surname, first name and date of birth,
- check whether you have any allergies,
- ask you specific questions, for example to find out if you suffer from asthma or breathing difficulties, or take beta-blockers such as timolol or levobunolol, and
- check whether you have to pay or are exempt from prescription charges. If you are exempt, you will need to provide proof that you are exempt every time you collect a prescription. The prescription charge is £6.65 per item.
